BI Tools and Dashboards - Konnect Insights - A unified customer experience management platform ...

All Insights in One Place

Leverage the true power of data analytics

Explore a world of data-driven possibilities with our
Business Intelligence (BI) Tools and Dashboards.

Visualise

Analyze

Act

Evaluate

Improve

Key Features

Enhance your brand’s analytics for smarter decision-making and time savings on reporting

01

Comprehensive Reporting

BI Tools and Dashboards offer a unified platform for creating comprehensive reports

02

Advanced Analytics

BI Tools that empower you with advanced analytical capabilities that go beyond basic data analysis.

03

Customization Options

Our BI Tools and Dashboards that prioritize user flexibility.

04

Data Visualization

Dashboards that enable you to leverage advanced data visualization techniques, simplifying complex data.

Business Benefits

Scalability

As your organization grows, so do your data needs. Our BI Tools are scalable, accommodating your expanding data volumes. Whether you’re a small startup or a large enterprise, our tools ensure that your data analysis remains effective and scalable to meet your organization’s evolving demands.

Cost Efficiency

Efficiency matters, and our BI Tools optimize operations with cost-effective solutions. By reducing manual data manipulation and analysis, you save time and resources. This cost efficiency allows you to allocate resources where they’re needed most, improving your organization’s overall performance.

Integration with Existing Systems

This enhances efficiency and ensures compatibility with your current IT infrastructure. You can harness the full power of our tools without disrupting your existing workflows, allowing for a smooth transition to data-driven decision-making.

Real-Time Insights

Users can continuously monitor their data streams, track conversations, identify trends, and address emerging issues or opportunities promptly. Real-time capabilities empower organizations to make agile and informed decisions based on up-to-the-minute data, enabling quicker responses to changing circumstances.

Data Visualization

Users can quickly identify trends, patterns, and anomalies, making data-driven decisions more accessible. The visual presentation enhances overall understanding and interpretation of data, driving better decision-making.

Collaborative Workspaces

Foster a culture of collaboration within your organization using our BI Tools’ collaborative workspaces. Share reports, dashboards, and insights with colleagues effortlessly. By fostering knowledge sharing and collaborative decision-making, you create an environment where data-driven insights drive collective action and innovation.

Boost Team Performance

Easy Sharing

Effortlessly share real-time Dashboards as links, eliminating the need for specialized software on the recipient's end.

Time-Saving

With Konnect Insights dashboard, you can automate report generation eliminating the need for manual data processing.

Collaborative Insights

Konnect Insights’ BI Tools and Dashboards foster collaboration by enabling users to create customized charts and dashboards.

Self-Service Reporting

No need to rely on IT teams to generate reports. Our BI Tools offer self-service reporting, empowering non-technical users to create customized reports and dashboards.

Interactive Data Visualization

Visualize your data with ease using our BI Tools'
Get a consolidated perspective of customer conversations, regardless of their origin channel.

Real-Time Reporting

Stay ahead of critical events with real-time alerts from our BI Tools.
Set up notifications that alert you when specific data thresholds or anomalies occur. These real-time alerts empower you to respond promptly to important events, ensuring you're always in control and can address issues before they escalate.

Scalability

As your organization grows, so do your data needs. Our BI Tools are scalable, accommodating your expanding data volumes. Whether you're a small startup or a large enterprise, our tools ensure that your data analysis remains effective and scalable to meet your organization's evolving demands.

Ad Hoc Reporting

Support immediate data needs with ad hoc reporting.
Our BI Tools enable you to create reports on the fly, ensuring that you have quick access to real-time data exploration. When a specific data question arises, you can swiftly generate the insights required for timely decision-making.

An all-in-one platform to unify your customer care and marketing insights
Achieve one view of the customer across all customer touchpoints
100% Coverage of public and authenticated private channels
Huge ROI with Konnect AI+ and Dashboards / BI Tools
A delight for your customers. A delight for your agents
Achieve omni-channel customer experience
Real-time and accurate reports with customized dashboards
High levels of Automation and Konnect AI+
Dump Siloed approach. Unify your customer experience
Multilingual and covers all written languages
Integrations with CRMs, Contact Center and many more
App Marketplace to connect with your favorite apps
Covers all social, public web, messaging, reviews and location data

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Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations