Blogs
Upgrading Omnichannel CXM with Salesforce and Konnect Insights’ seamless integration.
Empowering Salesforce users with powerful social listening capabilities using Konnect Insights Mumbai, 10th September 2024 – Konnect Insights Announces a revolution in the CX industry by enabling Salesforce CRM users to use Konnect Insights’ Social
Konnect Insights Release Note – August 2024
We’re excited to introduce the latest updates and features that have been released. These enhancements are designed to streamline your daily tasks and enhance your capabilities within Konnect Insights. Let’s dive in! 1. Ticketing
Konnect Insights announces improved data hosting in the Kingdom of Saudi Arabia with Oracle Cloud.
Konnect Insights, the leading solution provider for brands’ Customer Experience Management and Social Listening needs announces its steps to advance its service deliveries in the Kingdom of Saudi Arabia. Having servers based in the United
Top Social Listening Tool
Due to the growing competitive environment in modern business, merely satisfying customers is not enough; one has to delight them. The increasing importance of social media and digital interactions to...
Benefits of Integrating Chat Channels (Chatbots) with Social Media Customer Care
Chats are one of the most preferred channels for users to get in touch with brands. Social media channels have also become the norm for brands to consume brand content...
Make your content marketing efforts stand out!
Content marketing has become an integral part of business strategies across industries. With the vast array of content available on the internet, including social media, blogs, videos, and podcasts, this...
What are the requirements for an Omnichannel Approach to CXM?
Omnichannel Customer experience management is the process of effectively managing customer experience across various customer touchpoints like Social Media, web, Calls as well as Chats. Having an omnichannel setup for...
How are Gen Z behaviors impacting Customer Engagement trends
Imagine a teenager waking up in 2009, grabbing their iPhone 3G, and scrolling through Facebook to catch up on the latest news and friends’ updates. This teenager is part of...
Automating Response Management for Better Customer Experiences
Response Management is the process of responding to customer queries and complaints on social media and web channels. Automated Response Management is the aspect of omnichannel customer experience management that...
Top 5 CXM Courses Recommended by Industry Leaders
In such a dynamic field where trends are constantly changing and there’s a multitude of factors at play, doing a CXM course can help professionals stay updated on the latest trends and...
Scheduling content in bulk for Social Media
Having a robust social media presence has gained a lot of importance for brands. Having a social media presence has evolved from being a fun thing to a necessity for...
Introducing Konnect Insights Academy (KIA)
Introduction Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making...
Convert Critics to Fans with effective survey analysis
Imagine a restaurant where an annoyed customer posts a negative review about the slow service. Instead of ignoring it, the restaurant uses the feedback to investigate the issue., train the...
Best Practices for Integrating Generative AI into Your Customer Experience Workflow
Introduction Generative AI is the latest trend that all industries are adopting. It has slowly become the norm which is enabling individuals from various industries accomplish much more than what...
CX with Konnect -A podcast on the 4 Pillars of Omnichannel Customer Experience Management.
The 4 Pillars of Omnichannel Customer Experience Management is a framework for efficient and effective customer experience management. Developed by Mr. Sameer Narkar, Founder and CEO of Konnect Insights, it...
What is one view of the customer?
With the evolution in technology, social media and web channels have become the preferred avenues for customers to reach out to brands. Thanks to the increasing availability and popularity of...
How to build a robust Customer Experience Management (CXM) process
With new brands sprouting on a daily basis, making all markets saturated, having a superior product no longer ensures brand success. Customers expect a personal experience and high levels of...
Is Social Listening Important for SMEs?
What is Social listening? Social Listening is the strategic process of consolidating conversations about a particular topic on social media and web channels. Social Listening is a great way for...
Mastering First Response Time (FRT) for Enhanced Customer Satisfaction
Have you ever sent a query to a brand and had to wait 24 hours for a response? That time it takes for a brand to respond to a customer...
Social Media Analytics for business-to-business Marketing
Introduction B2B social media analytics for marketing may sound complex if you are new to it. So, let’s break it down in the most simple way possible. Imagine you’re trying...
What are the 3E’s of Customer Experience?
Introduction Ever wondered what really makes customers loyal to a brand? Why do some customer experiences feel like a breeze, while others feel like a drag? Well, friend, you’re about...
Why Do You Need a Social Listening Platform?
Introduction Social Media channels are no longer just avenues for people to post about their personal lives. Channels have evolved to become platforms where people consume content from brands and...
Importance of Analytics in Your CXM Process
Introduction With the advent of the internet, the demand for data, data management, and analytics has been on the rise. The case is the same for Customer Experience Management processes....
Your Checklist for Choosing the Right Social Listening Platform
Introduction Social listening has become indispensable for brands today. Consumers frequently take to social media to discuss, complain about, and engage with brands. Having the capability to tune into these...
What Is a Unified Customer Experience?
Introduction Have you ever walked into a store and felt like it was made just for you? From the decor to the warm welcome, everything feels perfect. Now, imagine having...
Build Your First Social Media Dashboard
Introduction Imagine you’re juggling, not just three, but ten balls at once — each representing a different social media platform your business uses. That’s quite the visual, right? Now, what...
Boosting engagement with social analytics
Introduction Imagine you’re at an industry conference. You’ve just given a speech, and now the floor is open for questions. One hand shoots up: “How can I use social analytics...
Is Social Media Publishing really that Important?
In a world where everybody and every brand makes posts and is active on social media channels, the question arises, is it even relevant for brands to be actively publishing...