Monitor, analyze, and enhance your brand’s online reputation across multiple channels. Proactively address concerns, engage with your audience, and strengthen your online credibility.
With tools designed for customer care agents, supervisor and various stakeholders ensure you make your customers happier by engaging with them and giving them right solutions with a unified platform for a one view of the customer.
One Ticket view, Queuing, automated assignment, automated classification, mobile view, roles and permissions, automated prompt responses, mobile view, approvals, maker / checker, advanced workflows; you have everything in Konnect Insights to make customer care’s life easier and the customers happier.
Get a 360-degree view of your brand with a unified platform. Learn more about your customers, your competitors and your segment. Engage with your customers in meaningful ways and make your customers happier.
Easily create multiple dashboards for various stakeholders and CXOs. Slice and dice all complex metrics with BI tools. Be the first to know how online conversations are impacting your brand.
Monitor a wide range of online channels, including social media, review sites, forums, blogs, and news articles.
Analyze the emotional tone behind brand mentions to understand public sentiment.
Keep track of brand mentions to stay informed about online discussions.
Monitor competitor mentions and sentiment for competitive insights.
Detect potential PR crises in real-time and respond promptly.
Effectively manage online reviews, enhancing credibility and trust.
Benchmark your reputation against industry standards and competitors.
Aggregate and analyze customer feedback to address concerns and improve offerings.
Set up custom alerts to stay informed about specific keywords, mentions, or sentiment trends.
Receive actionable recommendations based on data analysis to enhance your reputation.
Engage with your audience directly, showcasing commitment to customer satisfaction.
Access detailed reports and analytics to track reputation changes and ORM impact.
for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management
Across all customer touch-points. Across all social, messaging, emails, calls, chats and offline touch-points
Across all social and web channels. 100% coverage of public, authenticated private and competitor's public data
with a contact center, conversational AI, CRM and Marketing Automation integrations
Track conversations, gain actionable insights and better engage with your customers
Enhance social media care with data driven strategies for improving CX
Leverage social media data to uncover actionable insights and AI based smart suggestions
Effortless social media management, enhancing content collaboration across channels and profiles.
Social Listening · Community Engagement · Social CRM · Social Analytics · Publishing · Surveys · BI Tools · Crisis Management · All in One
