Simplified Crisis Management
A Proactive approach to crisis mitigation
Powerful Crisis Identification
Listen to your audience across social media platforms ensuring you capture insights from diverse sources across the digital landscape.
Receive real-time alerts when unusual spikes in negatively trending hashtags or posts, negative sentiment, or crisis-related keywords are detected.
Identify whether crisis sentiment is predominantly positive, negative, or neutral, helping assess the severity of the situation.
Segment your audience based on behavior, demographics, and preferences to tailor crisis communication and create targeted messaging.
Effective Crisis Resolution
Crisis Mitigation
Monitor social media and web channels to detect potential PR crises. Implement data-driven strategies to mitigate the impact of negative events and protect brand reputation.
Brand Health During Crises
Assess your brand's health in real-time during crises, considering sentiment analysis, customer satisfaction, and overall online presence.
Competitive Analysis During Crises
Keep an eye on how your competitors handle crises to gain a comparative perspective. Uncover opportunities for differentiation and respond strategically to crises.
Mobilizing Influencers
Identify influencers who have been brand supporters and plan a communication strategy using their influence and reach.
Crisis Features
Real-Time Crisis Monitoring
Monitor a wide range of online sources, from social media to news articles, in real time.
Gain instant insights into emerging crisis situations to respond promptly.
Crisis Leads Tracking
Track leads generated during crises to assess their impact on your business.
Identify potential opportunities within the chaos of a crisis.
Customizable Crisis Dashboards
Tailor your crisis management dashboards to focus on the metrics and data that matter most during a crisis. Visualize crisis data in a way that suits your unique needs.
Crisis-Specific Charts
Access specialized crisis charts and graphs to visualize crisis data trends.
Understand crisis-related metrics and KPIs more effectively.
Language-Agnostic Crisis Insights
Analyze crisis data in multiple languages, ensuring no crisis-related conversation is overlooked.
Overcome language barriers and respond effectively to global crises.
Industry Benchmarking for Crises
Compare your crisis management performance with industry benchmarks.
Set higher standards for crisis response based on industry best practices.
Why Konnect Insights?
An all-in-one solution
for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management
Achieve one view of the customer
Across all customer touch-points. Across all social, messaging, emails, calls, chats and offline touch-points
Huge ROI with Konnect AI+ and Dashboards / BI Tools
A delight for your customers. A delight for your agents
Best data coverage
Across all social and web channels. 100% coverage of public, authenticated private and competitor's public data
Achieve omni-channel customer experience
with a contact center, conversational AI, CRM and Marketing Automation integrations
Also Checkout
Community Engagement
Foster loyaltly and manage brand's health by engaging with your audience meaningfully
Social Analytics
Leverage social media data to uncover actionable insights and AI based smart suggestions
Social Listening
Track conversations, gain actionable insights and better engage with your customers
BI Tools and Dashboards
Enhance your brand's analytics for smarter decision-making and time savings on reporting.
