Engage with your customers in meaningful ways
Why do I need Social CRM?
Humans are Omnichannel, seamlessly moving through offline and online spaces.
With Konnect Social CRM you can integrate online and offline touchpoints. Empower your team with one view of the customer.
Using Konnect Insights APIs you can push social data of the customer such as Tweets, posts, comments inside your CRM which could be Microsoft Dynamics or any other CRM. At the same time, you can pull data into Konnect Insights such as Membership ID, offline call history to offer more insights to your agents. Give your agents a 360-degree view of the customer before they respond