AI-Powered Omni-Channel CX Solution
Get a one-view of your customer across all touchpoints. Unify
your Customer Experience and Marketing Insights
Truly Omni-Channel
Unified Ticketing
Social Listening
Advanced Analytics
CX Management
360°
Unified Customer View
Upto 70%
Reduction in Operational Cost
Competitive Share Of Voice
Churn Prediction
New Sales Opportunities
AI Summaries
3X Faster Resolution
CX Hub
Calls
Live Chats
Trusted by Leading Brands Worldwide
Konnect Insights for
Customer Experience
- Omni-channel Ticketing: Manage queries across social, email, chat, voice
- Agent Empowerment: AI-assisted replies, smart routing, productivity boosters
- Customer Satisfaction: Track CSAT, NPS, churn signals, resolution times
- Unified View: 360° customer profile combining support and interactions
Konnect Insights for
Marketing Insights
- Social Listening: Monitor brand reputation, sentiment, competitor chatter
- Campaign Intelligence: Measure engagement, ROI, identify what works
- Audience Insights: Demographics, influencers, conversation drivers
- Market Foresight: Spot trends, whitespace opportunities, emerging risks
Say Hello to
Konnect AI +
Konnect AI+
Offerings
AI Essentials
KRC
(Konnect Research Cloud)
(Konnect Research Cloud)
AI Essentials
Core AI capabilities powering automation, insights, and smarter customer interactions seamlessly
Agent Empower
Boosts agent productivity with AI-driven assistance, summaries, and intelligent recommendations
KRC (Konnect Research Cloud)
The CEO’s cockpit. Ask any business question and it answers instantly with data.
Konnect Insights - A Product for Every
Customer Centric Brand
Empowering Every Brand Globally: The Ultimate Customer Experience SaaS Solution
If You Are Using Helpdesk...
You’ve Solved Only 30% Of CX
| Capability | Helpdesk |
|
|---|---|---|
| Ticketing | ||
| Social Listening | ||
| Dashboards and BI | Limited | |
| AI & Automation | Basic | Advanced |
| Unified Omni-Channel | ||
| AI Summaries | Cross-Channel Contextual | |
| KRC (Research Cloud) |
Because “Hello” Sounds Different Everywhere.
User Interface in Your Language
مرحبًا (Arabic)
Bonjour (French)
Hola (Spanish)
Olá (Portuguese)
Hallo (German)
(แบบไทย) (Thai)
日本語 (Japanese)
中国人 (Chinese)
Frequently asked questions
Explore our frequently asked questions to learn more about Konnect Insights features, security, integration capabilities, and more
Do you have more questions?
You Can Ask us Anything !
Konnect Insights takes customer data security and privacy seriously, adhering to the highest industry standards. We comply with major data protection regulations such as GDPR, HIPAA, and CCPA to ensure that your data is handled responsibly and securely. Our platform employs robust security measures, including end-to-end encryption, secure data storage, and regular security audits to safeguard your data from unauthorized access. We also implement role-based access controls, multi-factor authentication, and secure APIs to ensure only authorized personnel can access sensitive information. With these comprehensive security protocols and compliance practices, Konnect Insights ensures your customer data remains safe and protected at all times.
Konnect Insights offers flexible data residency options to meet the needs of our global customers. We store your data in secure, compliant data centers located in various regions, ensuring that it adheres to the specific data residency requirements of your country or region. Whether you're operating in the EU, US, UAE, Saudi Arabia or elsewhere, we provide transparency regarding where your data is stored and ensure that all data handling complies with local regulations, including GDPR, CCPA, and other applicable laws. This approach gives you full control over your data’s location while maintaining the highest standards of security and privacy.
Yes, Konnect Insights is designed to seamlessly integrate with your existing technology stack, including popular CRMs, CCaaS platforms, and other business tools to offer Customer 360 and unify your customer care. We offer a range of integration options through APIs, webhooks, and pre-built no-code connectors in our App Marketplace, allowing you to easily sync data and streamline workflows across platforms. Whether you use Salesforce, HubSpot, MS Dynamics or any other CRM or CCaaS solution such as Genesys, Cisco or NICE, Konnect Insights ensures that your customer experience and data management processes remain unified and efficient. Our integration capabilities help you make the most of your existing tools while leveraging the power of Konnect Insights for enhanced insights and decision-making.
At Konnect Insights, Customer Success is at the heart of our core values. We believe that our job doesn’t end after implementation – it’s just the beginning of our relationship. Our dedicated Customer Success team is always by your side, offering personalized support and guidance to ensure you thrive with our platform. We’re passionate about your success, providing continuous training, best practices, and tailored assistance to help you achieve your goals. Whether you need technical support, product updates, or proactive check-ins, we’re here to ensure that every step of your journey with Konnect Insights is smooth, empowering, and rewarding. Your success is our success, and we’re committed to helping you unlock the full potential of our platform.
Konnect Insights significantly boosts agent productivity by providing a seamless, omni-channel experience that brings everything into one unified platform. Unlike other platforms, agents on Konnect Insights can resolve customer queries up to 3 times faster due to the efficiency of our system. With one view of the customer, agents can access all relevant information – from social media interactions to all customer touchpoints to ticket histories – in a single screen, reducing the time spent switching between multiple tools.
Additionally, Konnect Insights offers robust integrations with CRMs, CCaaS platforms, and other essential business tools, ensuring that agents have all the resources they need at their fingertips. Our powerful automation and AI-driven insights further streamline workflows, allowing agents to focus on high-value tasks and resolve issues faster. By reducing complexity and enhancing collaboration, Konnect Insights helps your agents work smarter, not harder, ultimately improving their efficiency and delivering better customer experiences.
At Konnect Insights, we are in the business of fast-moving technology, especially when it comes to omni-channel customer experience management. Given the rapid pace of innovation in social media and the diverse platforms we cover, we are committed to staying ahead of the curve. To ensure we meet the ever-evolving needs of our customers, we regularly release new features, APIs, and webhooks, enabling seamless integration and faster response times.
Our AI-driven capabilities and advanced technologies are constantly evolving, with a focus on providing cutting-edge solutions that enhance customer experience management. We have a best-in-class engineering team dedicated to ensuring our platform remains at the forefront of innovation, delivering new features and enhancements at a rapid pace.
To stay informed about the latest updates, we regularly publish our release notes here. This allows you to keep track of all new features and improvements, ensuring that you always have access to the best tools and technologies.
Get ‘One View of the Customer’ across all touchpoints
Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations
