Due to the internet’s widespread accessibility, users can now readily receive a range of brand-related information. Thanks to this, customers may now easily decide whether they want to subscribe to a particular brand.
Being ranked on the top page of Google is regarded as a triumph in today’s digitally enabled world. This is because users frequently interact with businesses placed at the top.
Today’s internet is more than just a repository of knowledge. Users trust that whatever is displayed on the internet is trustworthy. Therefore, maintaining a connection with the user online requires looking attractive.
Here’s where online reputation management, or ORM, comes in.
A brand’s online reputation is built using the process of online reputation management, which involves taking down incorrect material, publishing viral content, and promoting it using various internet algorithms.
The brand must demonstrate or provide users with accurate responses to their queries. If the queries aren’t addressed, customers might not trust a business to satisfy their needs, which could cause them to write negative reviews of the company that are then taken into account by search engine algorithms. The brand’s reputation suffers greatly as a result of dropping in search results, making it easier for rivals to overcome it.
Online reputation management upholds a brand by laying out the brand’s digital architecture, uploading accurate information, linking to accurate pages, squelching misleading information, and displaying a company’s best face to the user.
A global village can be formed when internet users from different parts of the world interact in one location. This creates a concerning atmosphere because competitors and outsiders are always working to damage a brand’s reputation.
Here are some of the impacts of a negative online reputation:
1. Loss of customers
It’s not entirely surprising, but it’s still worth looking at how a poor internet reputation can affect your ability to attract clients.
According to a Cone Communication survey, 4 out of 5 customers actively rethink their purchase after reading unfavorable online reviews.
Can you afford to potentially lose 80% of new clients who might rely on what they learn about your business online as their initial (and frequently their only) opinion of it?
Most likely not, which is why it’s so important to always listen to what past clients have to say to avoid contaminating the pool of potential new clients.
2. Drop in Morale
A poor reputation might result in you losing not only the job candidates you seek but also your current staff members.
According to a Glassdoor post, 84% of workers would think about quitting their current job if they were given the chance to work for a business with a stellar reputation.
A bad brand reputation can swiftly affect overall corporate morale and increase the likelihood that your business will lose passive applicants to your rivals.
The aforesaid “lather, rinse, repeat” cycle can be swiftly entered into; losing present workers affects productivity, quality, and market presence.
3. Loss of Sale
When a business has a negative online reputation, it can affect its search engine rankings and visibility. This means that potential customers may not be able to find the business easily, reducing the chances of making a sale.
Decrease in Customer Trust
A negative online reputation can decrease customer trust in a business, making them less likely to buy its products or services.
Negative reviews or comments can lead to doubts about the business’s quality, reliability, and customer service, all of which can harm sales.
Missed Business Opportunities
A negative online reputation can result in missed opportunities for a business. For instance, potential business partners or affiliates may be hesitant to work with a business that has a negative reputation, leading to lost business opportunities.
Loss of Repeated Business
Customers who have had negative experiences with a business may be less likely to return for future purchases. This can lead to lost sales in the long term, as repeat business is often a crucial part of a business’s revenue stream.
Negative Word of Mouth
A negative online reputation can lead to negative word-of-mouth, with customers sharing their negative experiences with others. This can damage the business’s reputation further and reduce the chances of making a sale to new customers.
4. Risk of Legal Allegations
Negative reviews, comments, or other content that is false, malicious, or unprivileged can constitute defamation, which is a legal claim that a person or business has been harmed by false or damaging statements.
If a business’s online reputation management practices involve the creation of false or misleading information about competitors or individuals, it can be accused of defamation and sued for damages.
Using Someone Else’s Brand Name
Negative online reputation management that involves the use of another business’s trademark or brand name in a way that creates confusion, deception, or dilution can lead to trademark infringement claims. This can happen when a business uses another business’s name to create negative content or reviews, leading to a potential lawsuit for trademark infringement.
Disclosing Personal Information
Negative online reputation management that involves the disclosure of personal or confidential information can lead to privacy violations and lawsuits. This can happen if a business’s online reputation management practices involve the unauthorized use of personal data or other confidential information.
Spreading Lies About Competitors
Negative online reputation management that involves unfair competition, such as spreading false or misleading information about a competitor, can lead to legal allegations of unfair competition. This can happen if a business’s online reputation management practices are seen as anti-competitive or unethical.
The Risks of Copyright Infringement
Negative online reputation management that involves the use of copyrighted material without permission can lead to copyright infringement claims. This can happen if a business’s online reputation management practices involve the use of images, videos, or other copyrighted material without permission.
5. Lower Ranking on Search Engines
SEO Based is among the most popular type of online reputation management. Negative online reviews and comments can harm a business’s online reputation, leading to lower search engine rankings.
Search engines such as Google take into account the quality and quantity of online reviews when ranking businesses, and a negative reputation can negatively impact a business’s search engine ranking.
Companies that neglect their online presence or fail to produce fresh content regularly risk falling in search engine rankings.
The Dangers of Search Engine Spamming
Some negative online reputation management practices involve spamming search engines with irrelevant content or keywords, which can result in search engine penalties and lower rankings.
Negative online reputation management practices can result in negative backlinks, which are links to a business’s website from low-quality or spammy websites. Negative backlinks can harm a business’s search engine ranking by indicating to search engines that a business’s website is low quality or not credible.
Impact on Online Presence
Negative online reputation management can lead to a lack of online presence, which can hurt a business’s search engine ranking. A lack of online presence can indicate to search engines that a business is not active or relevant, leading to lower search engine rankings.
Don’t forget to check out Hottest Online Reputation Management Trends in 2023
Avoid waiting until a PR disaster to start managing your internet reputation, as this is the first step. Instead, focus on determining where your brand stands right now with customers and staff. Monitor review sites where your business is featured proactively and regularly to see if you need to improve your reputation online or if you already have a good reputation that you need to guard.
Utilize the different web metrics that are readily available to you to assess trends and data about your brand. The greatest method to build, maintain, and improve your online reputation with long-lasting effects is to develop a vigilant, continuing strategy for reputation management.