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One platform for every customer conversation, and the intelligence behind it.

Omni-Channel TicketingEvery message from every channel as a ticket, with SLAs, routing and escalation.Social ListeningBrand, product and competitor conversations across social, news, forums and reviews.Social AnalyticsOwn-brand and competitor performance, share of voice and campaign reporting.CXMOne unified workspace for every customer conversation, across every channel.Social CRMA single customer profile across every conversation and channel.Social PublishingPlan, approve and publish across every handle, with calendars and workflows.BI Tools and DashboardsAsk any question, build any chart and share live dashboards with anyone.Quality AssessmentScore every reply for accuracy, empathy and SLA compliance, and coach your team.Crisis ManagementSpot emerging issues early and act before they reach your brand's reputation.
CX Intelligence KRC Ask any business question. Get the answer from your customer conversations. Leadership asksWhat new products are customers asking us to launch? Explore KRC

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Learn how leading brands use customer conversations to grow, and evaluate your own platform.

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Customer storiesHow brands across 14 industries use Konnect Insights. BlogsIdeas and practical guidance on CX, social care and CX intelligence. Industry Use CaseProven CX strategies tailored for your industry. KI AcademyCourses and certification in customer experience.

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Channel coverageEvery channel, and exactly what we capture from each. Compare platformsHow Konnect Insights compares with other platforms.
vs Sprinklr vs Zendesk vs Sprout Social
Release notesWhat's new in the platform.

Resources
Developers and API FAQ CX Toolkit Partner with Konnect Careers
Free self-assessment The CX Platform Checklist 19 questions to ask before you renew or replace your CX platform. Find out if yours is ready for the AI era. Take the checklist
Pricing
Konnect AI

Konnect AI+ AI in every conversation, for every team. It doesn't sit on top; it runs through everything.

AI EssentialsEvery message classified, prioritised and routed, with sentiment, severity and intent.Agent EmpowerSuggested replies, summaries, churn and sales signals, and next best action for every agent.KonnectChat AIAI self-service on WhatsApp and web chat, with full-context handover to agents.Quality with AIEvaluate every interaction automatically, and coach where it matters most.Create dashboards with AIDescribe what you want to analyse, and Konnect AI+ builds the dashboard.KRCLeaders ask business questions in plain language and get answers from customer conversations.
Three layers of intelligence AI EssentialsUnderstand every messageAgent EmpowerEquip every agentKRCAnswer every leader Explore Konnect AI+
Front Office OS
Introducing Front Office OS

From omni-channel
to omni-platform.

Every application is getting smarter.
It’s time they started working together.

Your CRM knows your customers. Your contact centre knows their problems. Your marketing platform knows their journeys. But no single application sees the complete picture.

Front Office OS is the intelligence and orchestration layer we’re building across the applications you already run. No rip and replace.

Explore Front Office OS See it in action Demonstrable today
1. The foundationOmni-channel CXEvery conversation, unified.
2. The intelligenceCX IntelligenceConversations become answers.
3. The next chapterFront Office OSIntelligence across applications.
The same customer. Four disconnected systems. Contact centreCustomer is unhappy CRMHigh-value customer Order managementDelivery is delayed MarketingPromotion scheduled KRCFront Office OS sees the whole picture Next best actionHold the promotion.Prioritise the case.Update the customer. Ask once. Act everywhere.
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Use Cases

Explore how leading brands drive results with our solutions.

From Fragmented Social Care to AI-Driven Omni-Channel CX

Telecom Read Case Study