Konnect Insights Pricing

Konnect Insights stands out by delivering unparalleled ROI through a unified platform that combines customer care and marketing insights. It significantly boosts agent productivity—resolving 3x more queries than other tools, while enhancing operational efficiency and reducing operational costs by up to 70%. Easy to onboard and fast to implement, it’s designed to delight users with an intuitive interface and minimal learning curve.

Brands often migrate to Konnect Insights because it simplifies workflows, integrates seamlessly, and offers a holistic solution that drives both customer satisfaction and business growth. Whether you are streamlining support or empowering your marketing team, Konnect Insights is the all-in-one platform that makes delivering exceptional customer experiences effortless and cost-effective.

Konnect Insights offers a flexible licensing model tailored to your business needs. Licenses are typically user-based, allowing you to scale as your team grows. Each license provides access to the platform’s full suite of features, including omni-channel ticketing, social listening, customer care, analytics, publishing, and more.

For larger teams or enterprises, custom licensing options are available to accommodate specific requirements. This ensures you only pay for what you need, maximizing ROI while keeping costs efficient. And more importantly reducing your operational costs by 70%

When you sign up for your trial of Konnect Insights, you will have access to all features in the Advanced Plan. If you want the trial of the Enterprise plan then just contact us.

At the end of your trial, your data and setup remains intact. This helps you to get started when you decide to purchase any plan. 

We have thousands of pre-built apps and integrations available through the Konnect Insights Marketplace.  You can also build almost anything you want on top of the Konnect Insights platform via our developer APIs.

Konnect Insights integrations offer key use cases such as CCaaS (Contact Center as a Service) integration, which unifies customer support channels for a seamless experience. Integrating with custom CRMs helps centralize data, creating a 360-degree view of customers, improving personalization and decision-making. Chatbot integrations enhance automated customer interactions, ensuring consistent responses and better data capture. Additionally, integrating with marketing automation platforms allows you to use customer insights for targeted campaigns, improving engagement and conversions. These integrations streamline processes, boost efficiency, and provide deeper insights into customer behavior. Furthermore, integrating with collaboration tools like Slack, calendars, and video conferencing platforms like Zoom streamlines team communication and customer interactions, enhancing overall efficiency and productivity.

Konnect Insights takes customer data security and privacy seriously, adhering to the highest industry standards. We comply with major data protection regulations such as GDPR, HIPAA, and CCPA to ensure that your data is handled responsibly and securely. Our platform employs robust security measures, including end-to-end encryption, secure data storage, and regular security audits to safeguard your data from unauthorized access. We also implement role-based access controls, multi-factor authentication, and secure APIs to ensure only authorized personnel can access sensitive information. With these comprehensive security protocols and compliance practices, Konnect Insights ensures your customer data remains safe and protected at all times.

Konnect Insights offers flexible data residency options to meet the needs of our global customers. We store your data in secure, compliant data centers located in various regions, ensuring that it adheres to the specific data residency requirements of your country or region. Whether you’re operating in the EU, US, UAE, Saudi Arabia or elsewhere, we provide transparency regarding where your data is stored and ensure that all data handling complies with local regulations, including GDPR, CCPA, and other applicable laws. This approach gives you full control over your data’s location while maintaining the highest standards of security and privacy.

Chat with our AI Bot, KI+—one of the smartest bots out there! If KI+ doesn’t quite hit the mark, no worries! Our experts are ready to step in, answering any queries you have about our product, its use cases, and diving deep into the fascinating world of customer experience. Let’s talk!