Skip to content Konnect Insights helps hotel groups and travel brands monitor reviews and social by property, resolve guest complaints within SLA, and benchmark guest trust against rival groups.
Trusted by hotel groups, travel platforms and experience brands, including
"Booked a sea-view room for our anniversary and got a view of the car park. The front desk just shrugged. Such a letdown."
Routed to Guest Relations, Beach Resort Dubai
"Happy anniversary, and we are truly sorry. Your upgrade to a sea-view suite is ready tonight, with dinner on us. I would love to welcome you personally."
Drafted by Agent Empower, sent by the Guest Relations Manager
WHY THIS MATTERS
Guests share their stay in public, future guests read it before they book, and a group with dozens of properties cannot run each one on a separate tool.
Room quality, check-in, F&B, the pool, the spa, the staff. Guests post it on TripAdvisor, Google, Instagram and X before they have even checked out. One unanswered complaint shapes the next guest's decision.
A property's Google rating, a resort's TripAdvisor sentiment and a travel brand's social presence are the most powerful sales tools in the category, and they update every hour.
A group operating across cities, countries and continents needs every general manager to see their own guests clearly, while leadership sees the whole portfolio in one view.
CLIENT STORIES
Open any story to see the challenge, how Konnect Insights is deployed, the outcomes, and the modules each brand runs.
KRC (Konnect Research Cloud) · Hospitality Edition
KRC turns guest signals into executive intelligence — property sentiment scores, competitor hotel benchmarks, campaign impact and guest VoC. Instantly, in plain language, for the GM, CMO and ownership group.
KRC intelligence
Select a role tab · Click any question · Open full answer or dashboard for the complete intelligence brief
REVIEW MANAGEMENT AND SOCIAL CARE
Google, TripAdvisor, Booking.com, Instagram, WhatsApp and email land in the same place. Each one becomes a ticket with an owner, a deadline and a draft reply.
Google Reviews, TripAdvisor, Booking.com, Expedia and app stores sit alongside social and email. No separate review tool, no second login.
Topic clusters by property, city and service area mean the Dubai GM sees Dubai guests, and the spa team sees spa feedback, without noise from the rest of the group.
Genesys, Salesforce, Zendesk and PMS integrations are live across our hospitality clients, so social care reaches guest relations without rebuilding the stack.
A safety incident, a viral complaint or a media mention triggers an alert to the GM and communications team the moment volume starts to climb.
Every model launch, every test drive review, every service complaint leaves a trail. From social media and forums to app store ratings, surveys, and support conversations, bring every customer signal into one intelligence layer.
From the first Instagram story to the ownership group's quarterly review.
Every guest mention across TripAdvisor, Google, Instagram, X, Facebook and booking platforms, in real time, by property and market.
Every complaint, query and review becomes a ticket with SLA, severity and routing to the correct property or regional team.
Google, TripAdvisor, app store and booking platform feedback unified with social in one care queue.
Track rival hotels, resorts and travel brands on guest sentiment, share of voice and comparison posts.
Spike detection for safety incidents, viral complaints or media mentions, reaching the GM before the story spreads.
Plan, approve and post across brand and property handles, with multi-team, multi-market approval workflows.
Genesys, Salesforce, Zendesk and custom PMS integrations give the front desk one view of every guest.
Property-level sentiment benchmarks, competitor comparisons and guest VoC for the GM and ownership group.
Peak weekends, festive season and travel disruptions all arrive at once. Konnect AI+ sorts the volume, drafts the reply and handles the simple questions, so your team can focus on the guests who need a person.
Drafts a reply to every review and complaint before your agent starts typing, matched to the property, the platform and your brand's voice.
Classifies, tags and routes every mention automatically, so a long weekend across 14 properties does not bury the one complaint that matters.
Answers routine guest questions on WhatsApp and web chat around the clock, and hands over to a person with the full conversation when needed.
Guest experience maturity
Most hospitality brands start by watching reviews. The best turn the same guest signals into property scorecards and board-level intelligence.
Foundation
Mentions are tracked and reviews are read, usually property by property and usually by hand.
Where most hospitality brands begin.
Scale
Every review and complaint lands in one queue, with severity, SLAs and routing to the right property.
Where the strongest guest relations teams operate.
Best in class
KRC turns the same signals into property health scores, competitor benchmarks and VoC for the GM, CMO and owners.
Where guest intelligence shapes strategy.
Most hotel groups run a listening tool, a review tool, a WhatsApp number per property and a helpdesk that talks to none of them.
A tool per job, and often a login per property.
Keep the systems you rely on and retire the ones you do not need.
Every guest mention across 30+ channels, by property and market, with crisis detection built in.
Reviews, social, WhatsApp and email as SLA-tracked tickets with property-level routing.
Property scorecards, competitor benchmarks and guest VoC for leadership, in plain language.
Agent Empower, AI Essentials and KonnectChat AI, tuned for guest conversations.
Late checkouts, transfers and booking questions answered on WhatsApp, day and night.
Score every reply for empathy, accuracy and brand voice, property by property.
Listen to every guest, respond with care, and give every property the intelligence to improve what guests notice most.
See property-level guest intelligence and social care for hospitality in 30 minutes.
We benchmark your brand against 3 competitor hotels or travel brands, complimentary.
Ask one question about your brand or a competitor and get a board ready report.
Jumeirah, Kopi Kenangan, Rayna Tours, Blinc Trip, EIH Oberoi, OYO, Encalm Hospitality, Deltin, Yatra, Wonderla and Atlys
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