...
Start Free TrialBook A Demo
Book A Demo
Konnect Insights Blog

The CX intelligence you can't afford to miss.

Benchmark reports, AI playbooks, and CX strategy... built for leaders who drive real outcomes.

+
Read by 25,000+ CX practitioners monthly
Trusted by 500+ enterprise brands
Expert-reviewed & practitioner-written
Just Published
Latest Blogs
Best CX Intelligence Platforms: What Capabilities Matter? Customer Experience (CX)

Best CX Intelligence Platforms: What Capabilities Matter?

Best CX Intelligence Platforms: What Capabilities Matter? The category is new enough that vendor claims run ahead of capability, so evaluate behaviour rather than labels....

Sameer Narkar
Sameer Narkar
Founder & CEO – Konnect Insights
Oct 15, 2026 · 6 min read
Social Listening vs CX Intelligence: What’s the Real Difference? Customer Experience (CX)

Social Listening vs CX Intelligence: What’s the Real Difference?

Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 14 · 6 min
When Should You Replace Your Enterprise CX Platform? Customer Experience (CX)

When Should You Replace Your Enterprise CX Platform?

Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 13 · 6 min

Industry Benchmarks That Drive Better Decisions

Access monthly CX performance benchmarks, emerging trends, and competitive insights to guide strategy and improve customer experience outcomes.

View Latest Benchmark Report →
Customer Experience (CX) 134 articles
View all
Best CX Intelligence Platforms: What Capabilities Matter? 6 min
Customer Experience (CX)
Best CX Intelligence Platforms: What Capabilities Matter?
Best CX Intelligence Platforms: What Capabilities Matter? The category is new enough that vendor claims run ahead of capability, so...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 15
Social Listening vs CX Intelligence: What’s the Real Difference? 6 min
Customer Experience (CX)
Social Listening vs CX Intelligence: What’s the Real Difference?
Social Listening vs CX Intelligence: What’s the Real Difference? Social listening monitors what is said about you in public and...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 14
When Should You Replace Your Enterprise CX Platform? 6 min
Customer Experience (CX)
When Should You Replace Your Enterprise CX Platform?
When Should You Replace Your Enterprise CX Platform? Replace when the platform blocks a decision you need to make, not...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 13
Social Listening 104 articles
View all
Social Listening vs CX Intelligence: What’s the Real Difference? 6 min
Customer Experience (CX)
Social Listening vs CX Intelligence: What’s the Real Difference?
Social Listening vs CX Intelligence: What’s the Real Difference? Social listening monitors what is said about you in public and...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Oct 14
How To Use Social Listening To Grow Your Brand In 2026 21 min
Social Listening
How To Use Social Listening To Grow Your Brand In 2026
How To Use Social Listening To Grow Your Brand In 2026 Gymshark did not launch its first collaboration collection by...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Sep 7
Which Social Listening Tool Offers the Most Accurate Sentiment Analysis? 24 min
Social Listening
Which Social Listening Tool Offers the Most Accurate Sentiment Analysis?
Which Social Listening Tool Offers the Most Accurate Sentiment Analysis? A consumer brand’s social listening tool classified 74% of mentions...
Rei Prado
Rei Prado HEAD OF STRATEGIC ALLIANCES, AMERICAS – KONNECT INSIGHTS Sep 4

The CX Edge - Delivered Monthly.

Sign up for our newsletter to stay updated with the latest blog articles, emerging trends, and fresh ideas.

Omnichannel Ticketing 31 articles
View all
What Is The Key Difference Between A Ticketing System And A CRM For Customer Support Teams In India? 18 min
Omnichannel Ticketing
What Is The Key Difference Between A Ticketing System And A CRM For Customer Support Teams In India?
A mid-sized Indian D2C fashion brand runs its customer support on Zoho CRM. The sales team loves it. The support...
Krishanth Thangarajah
Krishanth Thangarajah Chief Strategy Officer – Konnect Insights Aug 10
How AI Agents Are Replacing Traditional Ticketing Systems In Customer Support 22 min
Omnichannel Ticketing
How AI Agents Are Replacing Traditional Ticketing Systems In Customer Support
In 2024, Klarna’s AI agent handled the equivalent of 700 full-time customer service agents in its first month of deployment....
Mohamed Abo Gazya
Mohamed Abo Gazya Country Sales Head, KSA & Bahrain – Konnect Insights Aug 3
How To Integrate Your Ticketing System With CRM, Social Listening, and Analytics In One Unified Platform 24 min
Omnichannel Ticketing
How To Integrate Your Ticketing System With CRM, Social Listening, and Analytics In One Unified Platform
A mid-sized consumer brand’s CX operation runs on four tools. Ticketing holds every support conversation. CRM holds every customer’s purchase...
Eryl Dsouza
Eryl Dsouza PRINCIPAL SOLUTIONS CONSULTANT, KONNECT INSIGHTS Jul 29
Social Publishing 5 articles
View all
5 Steps To An Effective Social Publishing Strategy 6 min
Social Publishing
5 Steps To An Effective Social Publishing Strategy
Introduction Social media is like a busy marketplace, where each brand is calling for attention with colorful banners and aromas....
Krishanth Thangarajah
Krishanth Thangarajah Chief Strategy Officer – Konnect Insights Aug 12
Master Your Online Presence with a Strategic Social Media Publishing 7 min
Social Publishing
Master Your Online Presence with a Strategic Social Media Publishing
Introduction Social media has become one of the prime avenues for brands to market their products. While paid ads can...
Mohit Garg
Mohit Garg VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS Aug 1
Scheduling Content in Bulk for Social Media 6 min
Social Publishing
Scheduling Content in Bulk for Social Media
Having a robust social media presence has gained a lot of importance for brands. Having a social media presence has...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Jul 23
AI, Trends & Innovation 40 articles
View all
MCP vs API: What’s the Difference for Enterprise AI? 6 min
AI, Trends & Innovation
MCP vs API: What’s the Difference for Enterprise AI?
MCP vs API: What’s the Difference for Enterprise AI? An API is an interface a system publishes so other software...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Sep 30
What Is MCP? A Business Guide to Model Context Protocol 6 min
AI, Trends & Innovation
What Is MCP? A Business Guide to Model Context Protocol
What Is MCP? A Business Guide to Model Context Protocol MCP, or Model Context Protocol, is an open standard that...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Sep 25
How US Contact Centers are Cutting Costs With Ai – Without Losing The Human Touch 40 min
AI, Trends & Innovation
How US Contact Centers are Cutting Costs With Ai – Without Losing The Human Touch
The directive arrived in most US contact center director inboxes in the same quarter: reduce operating costs by 25% while...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Jul 10
Konnect Insights 21 articles
View all
I Hate Dashboards. Is There a Better Way to Understand My Brand Perception? 6 min
Konnect Insights
I Hate Dashboards. Is There a Better Way to Understand My Brand Perception?
Let me say something that most people in the CX industry will not say out loud. Dashboards are not working...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights May 6
Understanding Konnect AI+: Features and Capabilities 7 min
AI, Trends & Innovation
Understanding Konnect AI+: Features and Capabilities
Introduction: Why AI Capabilities Matter in Customer Experience AI has moved beyond buzzwords. Today, it powers core decisions in how...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Oct 27
AI-Powered Customer Communications: How to Get It Right 11 min
AI, Trends & Innovation
AI-Powered Customer Communications: How to Get It Right
Introduction Customer communication is undergoing a fundamental shift. Once dominated by call centers and email queues, today’s landscape is shaped...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Oct 8
Konnect Insights Vs Others 11 articles
View all
Top Customer Experience Platforms Compared: Sprinklr vs Zendesk vs Medallia vs Qualtrics vs Konnect Insights 12 min
Customer Experience (CX)
Top Customer Experience Platforms Compared: Sprinklr vs Zendesk vs Medallia vs Qualtrics vs Konnect Insights
Five platforms. All credible. All positioned differently. If you’ve spent any time evaluating them, you already know the demos look...
Paul Sung Woo Nam
Paul Sung Woo Nam VP of Sales, SEA and Pacific – Konnect Insights Apr 1
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX 22 min
Konnect Insights Vs Others
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX
Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help...
Mohit Garg
Mohit Garg VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS Nov 27
Sprout Social vs Konnect Insights: Which CX Platform Delivers More Value in 2026? 12 min
Customer Experience (CX)
Sprout Social vs Konnect Insights: Which CX Platform Delivers More Value in 2026?
Social media management has changed dramatically in the past few years. Publishing and engagement are still essential, but modern brands...
Mohit Garg
Mohit Garg VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS Nov 25
Online Reputation Management (ORM) 19 articles
View all
What is reputation analysis? 8 min
Online Reputation Management (ORM)
What is reputation analysis?
Online reputation is a crucial aspect of any business. It influences customer perceptions, purchase decisions, and overall brand loyalty. In...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Oct 11
Manage Reputational Risks like a PRO! 6 min
Online Reputation Management (ORM)
Manage Reputational Risks like a PRO!
Navigating the complexities of the digital era, businesses face the critical challenge of managing reputational risk to safeguard their most...
Krishanth Thangarajah
Krishanth Thangarajah Chief Strategy Officer – Konnect Insights Sep 4
How do you analyze brand reputation? 5 min
Online Reputation Management (ORM)
How do you analyze brand reputation?
Managing reputational risk is a critical concern for businesses in today’s digital age. With the rise of social media and...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Aug 26
Social Media Analytics 11 articles
View all
How AI in Social Analytics Optimizes Paid Ad Campaigns for Maximum ROI 6 min
Social Media Analytics
How AI in Social Analytics Optimizes Paid Ad Campaigns for Maximum ROI
Brands are investing heavily in paid advertising to capture audience attention and drive conversions. However, simply running ads isn’t enough—optimization...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Apr 1
What Are The Features Of A Good Social Media Analytics Tool? 8 min
Social Media Analytics
What Are The Features Of A Good Social Media Analytics Tool?
Social media analytics refers to the process of collecting, analyzing, and interpreting data from various social media platforms. It involves...
Hitesh Salian
Hitesh Salian PRODUCT ARCHITECT – KONNECT INSIGHTS Aug 6
Build Your First Social Media Dashboard 10 min
Social Media Analytics
Build Your First Social Media Dashboard
Introduction Imagine you’re juggling, not just three, but ten balls at once — each representing a different social media platform...
Rufus Ajgaonkar
Rufus Ajgaonkar Assistant Marketing Manager – Konnect Insights Jul 18
Social Media Intelligence 10 articles
View all
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX 22 min
Konnect Insights Vs Others
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX
Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help...
Mohit Garg
Mohit Garg VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS Nov 27
Smarter Social Media & CXM: Alternatives to Sprout Social in 2025 9 min
Customer Experience (CX)
Smarter Social Media & CXM: Alternatives to Sprout Social in 2025
Social media management in 2025 is no longer just about scheduling posts or replying to comments—it’s about delivering exceptional customer...
Mohit Garg
Mohit Garg VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS May 14
The Future of Social Media Monitoring in 2025 6 min
Social Media Intelligence
The Future of Social Media Monitoring in 2025
In 2025, social media monitoring continues to evolve, becoming an indispensable tool for businesses to understand customer sentiment, track brand...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Mar 7
Social Media 9 articles
View all
How to Build an Impactful Social Media Calendar 6 min
Social Media
How to Build an Impactful Social Media Calendar
Today’s social media marketing arena is ever-changing and it can be difficult for an organization to actively and effectively promote...
Rufus Ajgaonkar
Rufus Ajgaonkar Assistant Marketing Manager – Konnect Insights Jul 31
Make your Content Marketing Efforts Stand Out! 5 min
Social Media
Make your Content Marketing Efforts Stand Out!
Content marketing has become an integral part of business strategies across industries. With the vast array of content available on...
Rufus Ajgaonkar
Rufus Ajgaonkar Assistant Marketing Manager – Konnect Insights Jul 4
What is Social Media ROI? 9 min
Social Media
What is Social Media ROI?
In today’s digital age, social media has become an integral part of any marketing strategy. It offers businesses a powerful...
Sameer Narkar
Sameer Narkar Founder & CEO – Konnect Insights Feb 12

No results found

Try adjusting your search or selecting a different topic.

Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.