User Based Pricing

An omni-channel customer experience management platform for Social Listening + Community Engagement / Response Management (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management

Billed Monthly

Billed Yearly

Professional Plan

$239/user/month

For first 3 users

each additional user $47
user/month

Start Free Trial

Get Started
All Advanced Plan features + Social Listening

Plan Inclusions
Community Engagement
  • Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
  • Tickets Management
  • Roles and Permissions
  • TAT Reports
  • Queuing
  • Automated classification and assignment
  • Draft Templates
  • Email escalation
  • Response Management Workflows
Social Publishing
  • Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
  • Approvals
  • Asset Library
  • Content Tagging
Enterprise Social Analytics – Social media platform analytics of :
  • Twitter
  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Google My Business (GMB)
  • Google Analytics
  • FB Business manager
  • Google Ads
  • Comparison of Facebook, Twitter, Instagram
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Advanced Plan

$299/user/month​

For first 3 users

each additional user $47
user/month

Start Free Trial

Get Started
All Professional Plan features, plus:


Plan Inclusions
Community Engagement
  • Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
  • Automation - Automation playbook for replies and Response Management Workflows
  • Social Publishing - All features in Professional Plan
  • Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
  • CRISIS Management- Setting up real time alerts basis the keywords/profiles
  • Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
  • Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Enterprise Plan

Includes Social Listening

Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.

Start Free Trial

Talk to sales
All Advanced Plan features + Social Listening

Platforms Covered in Social Listening
Public (using boolean queries)
  • Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
  • Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, FB and Insta ad post comments
Competition channels
  • All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
  • Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
  • Share of Voice
  • Sentiment Analysis
  • Media Type Analysis
  • Classifications Analysis
  • Twitter and Instagram Hashtag Analysis
  • E-commerce reviews dashboard
  • One-click Report on brand health
  • TAT, Csat, SLA, NPS analysis
  • Agent Performance reports
  • Unlimited Dashboards and BI tools
  • BI tools for 3rd party integrations from Marketplace

Professional Plan

$199/user/month

For first 3 users

each additional user $39
user/month

-

Get Started
All Advanced Plan features + Social Listening

Plan Inclusions
Community Engagement
  • Owned Channels: Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Trust Pilot, Reddit, Facebook and Instagram ad post comments
  • Tickets Management
  • Roles and Permissions
  • TAT Reports
  • Queuing
  • Automated classification and assignment
  • Draft Templates
  • Email escalation
  • Response Management Workflows
Social Publishing
  • Facebook, Twitter, Instagram, YouTube , LinkedIn, GMB pages
  • Approvals
  • Asset Library
  • Content Tagging
Enterprise Social Analytics – Social media platform analytics of
  • Twitter
  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Google My Business (GMB)
  • Google Analytics
  • Facebook Business Manager
  • Google Ads
  • Comparison of Facebook, Twitter, Instagram
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Advanced Plan

$249/user/month

For first 3 users

each additional user $39
user/month

-

Get Started
All Professional Plan features, plus:


Plan Inclusions
Community Engagement
  • Advanced Community Engagement All in Professional Plan + Severity, Severity based SLAs + Ticket priorities in Queuing, CSAT, NPS, Canned Messages
  • Automation - Automation playbook for replies and Response Management Workflows Watch Video
  • Social Publishing - All features in Professional Plan
  • Enterprise Social Analytics - All features in Professional + KISS (Konnect Insights Smart Suggestions)
  • CRISIS Management- Setting up real time alerts basis the keywords/profiles
  • Surveys and Feedbacks - Drive your business forward by using online survey tool to capture the voices and opinions of the people who matter most to your business
  • Employee Advocacy - Give your employees and partners a simple way to share curated content across their social networks and amplify the brand’s reach
Plan Details
  • 10 Social Profiles
  • Automated Classifications
  • Marketplace App Integrations

Enterprise Plan

Includes Social Listening

Ideal for Market Research. Learn what the audience is saying on social media platforms and over a 100 million web sources.

Start Free Trial

Talk to sales
All Advanced Plan features + Social Listening

Platforms Covered in Social Listening
Public (using boolean queries)
  • Twitter, Facebook, Instagram, YouTube, Blogs, Forums, News, Consumer Forums, Quora, Reddit, TikTok, App store reviews, E-commerce reviews
Owned Channels
  • Twitter, Facebook, Instagram, YouTube, LinkedIn, Email, TikTok, Telegram, Play Store reviews, Google My Business, Facebook and Instagram ad post comments
Competition channels
  • All in public, Twitter handle, Facebook pages, Instagram profile.
Quick Search
  • Market Research of 15 month historic data from Twitter and over a 100 million web sources
Reports
  • Share of Voice
  • Sentiment Analysis
  • Media Type Analysis
  • Classifications Analysis
  • Twitter and Instagram Hashtag Analysis
  • E-commerce reviews dashboard
  • One-click Report on brand health
  • TAT, Csat, SLA, NPS analysis
  • Agent Performance reports
  • Unlimited Dashboards and BI tools
  • BI tools for 3rd party integrations from Marketplace

Loved & Trusted By

Why leaders love Konnect Insights

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Better customer relationships starts here

Social Listening · Community Engagement · Social CRM · Social Analytics · Publishing · Surveys · BI Tools · Crisis Management · All in One