Integrate your social and web data with your CRM to achieve a truly
omnichannel approach to your CXM with

Konnect Insights + Salesforce integration

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WHAT
you achieve?

Create "Automation Rules" to push tickets
Respond to Konnect Insights’ tickets within Salesforce
Send tickets from Konnect Insights to Salesforce manually
Field/object Mapping
Create "Automation Rules" to push tickets

01

Seamless Sync for Status Messages

Sync Status

  • Proper reflection of status messages such as “resolved” or “closed” of tickets between both platforms
  • Agents can work in complete sync being updated on any status change owing to the action taken in Salesforce

02

Acheive field object mapping

Object Mapping

  • Object and field mapping between Konnect Insights and Salesforce
  • Capture all information in the format of Salesforce (ex. contact -> phone no., ticket -> case, ticket date -> case origin)
  • Mapping done for all possible fields and objects

03

Create rules to automate pushing tickets

Automation Rules

    • Define criteria to send tickets from Konnect Insights to Salesforce
    • Multiple parameters can be set such as:
  • Media
  • Sentiments
  • Keywords
  • Countries
  • Followers count

04

Respond to tickets from Konnect Insights within Salesforce

Respond to Tickets

  • Object and field mapping between Konnect Insights and Salesforce
  • Capture all information in the format of Salesforce (ex. contact -> phone no., ticket -> case, ticket date -> case origin)
  • Mapping done for all possible fields and objects

Case Studies

Konnect Insights +
Salesforce integration

“How a leading Airlines brand uses Konnect Insights + Salesforce integration”

Airlines

How a leading Airlines brand uses Konnect Insights + Salesforce integration

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Retail

How a retail brand leverages Konnect Insights + Salesforce integration

Read More

05

Send social media tickets to Salesforce

Send Tickets

  • Seamlessly send tickets between Konnect Insights and Salesforce to truly unify your customer experience management

06

Send contacts to Salesforce

Send Contacts

Seamlessly send contacts between Konnect Insights and Salesforce and get “One View of the Customer” irrespective of the platform they are being serviced from.

07

View Conversation History within Service Cloud

Conversation History

  • View the Conversation History of customers engaging with you across all touchpoints

08

Send contacts to Salesforce

User Analytics

Detailed User Analytics and AI-driven sentiment analysis for comprehensive understanding of your customers profile.

Case Studies

Konnect Insights +
Salesforce integration

“How a leading Airlines brand uses Konnect Insights + Salesforce integration”

Real Estate

A Real Estate brand achieving omni-channel cx with Konnect Insights + Salesforce

Read More

QSR

A QSR case study on
Konnect Insights + Salesforce

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An all-in-one platform to unify your customer care and marketing insights
Achieve one view of the customer across all customer touchpoints
100% Coverage of public and authenticated private channels
Huge ROI with Konnect AI+ and Dashboards / BI Tools
A delight for your customers. A delight for your agents
Achieve omni-channel customer experience
Real-time and accurate reports with customized dashboards
High levels of Automation and Konnect AI+
Dump Siloed approach. Unify your customer experience
Multilingual and covers all written languages
Integrations with CRMs, Contact Center and many more
App Marketplace to connect with your favorite apps
Covers all social, public web, messaging, reviews and location data

Also Checkout

Community Engagement

Foster loyaltly and manage brand's health by engaging with your audience meaningfully

Read More

Social Listening

Track conversations, gain actionable insights and better engage with your customers

Read More

BI Tools and Dashboards

Enhance your brand's analytics for smarter decision-making and time savings on reporting.

Read More

Better customer relationships starts here

Social Listening · Community Engagement · Social CRM · Social Analytics · Publishing · Surveys · BI Tools · Crisis Management · All in One