Get ‘One view of the Customer’

Effortlessly Manage Customer Interactions Across Channels

Empower your brand to achieve the coveted "One View of the Customer" effortlessly with seamless interaction management across multiple channels. Get all customer support tickets across all channels - social media, web, app stores, google locations, call centers, chatbots, messengers and more, in one unified view.

Never Miss a Conversation

Analyse data with Konnect Insights Beautiful Dashboards and BI tools in one unified platform.

Twitter X (Twitter)
Facebook Facebook
Instagram Instagram
Linked In LinkedIn
You Tube YouTube
Mail Email Tickets
App Store App Store
Play Store Play Store
Google Business Google Business
Blogs Blogs
Whats App WhatsApp
Web Results Web Results
Ad Words Feedback
Analytics Survey
Web Hooks News
Forums Forums
Reviews Reviews
Web Hooks Webhooks
Web Hooks Telegram
Web Hooks Reddit
Web Hooks Quora
Web Hooks Trustpilot
Web Hooks TikTok
Web Hooks Physical Locations
Web Hooks Ecommerce Reviews
Web Hooks Koo
Web Hooks Consumer Forums
Web Hooks
Web Hooks
Web Hooks
Web Hooks
Web Hooks

Unified Customer Records

Our system uses a mapping object to link mobile numbers and email IDs to the respective customer.

When customers provide the same contact info through different channels, our system intelligently merges their contact records.

Gain a unified view of customer interactions across channels in the conversation history section.

Enhanced Customer Understanding

Get a consolidated perspective of customer conversations, regardless of their origin channel.

Better understand customer preferences, behaviors, and concerns to deliver highly personalized and targeted support.

Use the insights gained to build long-lasting customer loyalty through exceptional experiences.

Seamless Integrations

Integrate Easily:
  • Explore our marketplace for integrations with essential tools and platforms.
CRM Integration :
  • Seamlessly connect with your preferred CRM system for data flow and synchronization.
Comprehensive Customer View :
  • Ensure that customer data and interactions captured within our solution are seamlessly transferred to your CRM, enabling a centralized view.

Contact Information Management

Capture Vital Details

Easily gather customer contact information like mobile numbers and email IDs when they reach out on various channels.

Customized Contact Info

Tailor your contact info section with multiple fields to suit your specific requirements.

Centralized Repository

Maintain a centralized repository of customer contact details for convenient access and management.

Loved by our Customers

Guy Hawkins

Todd Nilson

Clocktower Advisors- President

Konnect Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Ralph Edwards

Inderjit Singh


After scouting for a number of options, our team finally zeroed in on Konnect Insights. The coverage of the tool is excellent and the monthly conversations that we used to track increased from 10k to 50k for our brand. As an agency this helped us a lot as we could report well to our client. The analytics and dashboards are very detailed and helps us manage everything in one tool.
Guy Hawkins


Tangram Consulting- Marketing & Social Media Manager

Konnect Insights is proving to be essential to my job - right from getting exhaustive coverage for my clients to being able to manage their reputation by responding to customer queries. Most importantly I find it to be intuitive, so if there is anything that I haven't been shown I can generally figure it out for myself. It is the best software of its kind that I have ever used."
Cameron Williamson

Sabyasachi Mitter

Fulcro World- MD

Konnect Insights empowers my client servicing and strategy teams to analyse the impact of the work we do for our clients. The integration of analytics and listening means my team can manage their work efficiently and meet our client expectations.
Annette Black

Ashish Mohan

Cog Digital- CEO

Social Media Marketing is one of the most cost-effective online marketing strategies for some time now. However, when comes the time to scale social media campaigns for your clients, you need something extra. You simply can’t dominate social media without a great tool in your arsenal. We evaluated quite a few solutions before finalizing Konnect Insights. It’s one tool which helps in listening, analytics, publishing and response management hence it perfectly fits the bill for us.
Guy Hawkins

Maria Carvalho

Cuemath- Associate Manager Marketing

Konnect Insights has been a very helpful 360-degree tool for our marketing and customer support teams. It helped understand the current market sentiments towards our brand and to create effective strategies around it. The best feature of this tool would be their Reports Dashboard that has a vast variety of data charts that can be used to create reports and presentations whenever needed.
Guy Hawkins


Decathlon- Country Feedback Leader

Konnect Insights' main USP is that it has an amalgamation of multiple modules. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen Konnect Insights as our Social Listening Partner.
Guy Hawkins

Kye Hush

Tangram Consulting- Senior Consultant

Everything about Konnect Insights is classy and neat. I have used multiple SaaS products in analytics, marketing automation, CRMs, ticketing platforms. But when it come to UI / UX the best one is Konnect Insights. Love the rich dashboards, themes and even simple data entry forms. It gives you a very rich feel.
Guy Hawkins

Rohit Gahlaut

Max Healthcare- Assistant General Manager

Konnect Insights has been a reliable partner in our social media endeavours. The tool has helped us manage and map our social presence effectively. As a Consumer facing Brand with heavy consumer enagagement, Max Healthcare is very sensitive to the voice of customer. Konnect Insights as a platform has helped us understand it efficiently and helped us reach back to the people to assist them on multiple social platforms. Since last year when we first onboarded them I have seen the tool bring out new features to meet our requirements which are ever evolving and the team is very helpful with training workshops and resolving any issues.
Jacob Jones

Lilach Bullock

Lilach Bullock Ltd- Founder

Konnect Insights is primarily a professional social listening and monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well:Social CRM tool: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles.
Ronald Richards

GD Prasad

Dentsu Webchutney- Senior Account Director

The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients.
Guy Hawkins

Eric Bohren's

Freshworks - Sr Director, Global Technology Partners and Marketplace

We have a seamless integration between Konnect Insights and Freshdesk. This gives us the ability to provide excellent coverage to our clients when it comes to social data. The queries coming on social media and web can be easily pushed into Freshdesk thus giving us a single view of the customer across the systemns

Loved by our Customers

Community Engagement

Foster loyaltly and manage brand's health by engaging with your audience meaninfully

social listening

Track conversations, gain actionable insights and better engage with your customers

BI tools and dashboards

Enhance your brand's analytics for smarter decision-making and time savings on reporting.

Don't let Social and Web conversations about your brand go Unheard!

We use cookies on this site to improve your browsing experience, analyse individualised usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. To learn more about the cookies we use, please read our Cookie Policy. By using our website, you agree to our use of cookies

I Accept