Get ‘One view of the Customer’
Effortlessly Manage Customer Interactions Across Channels
Empower your brand to achieve the coveted "One View of the Customer" effortlessly with seamless interaction management across multiple channels. Get all customer support tickets across all channels - social media, web, app stores, google locations, call centers, chatbots, messengers and more, in one unified view.
Never Miss a Conversation
Analyse data with Konnect Insights Beautiful Dashboards and BI tools in one unified platform.


































Unified Customer Records
Our system uses a mapping object to link mobile numbers and email IDs to the respective customer.
When customers provide the same contact info through different channels, our system intelligently merges their contact records.
Gain a unified view of customer interactions across channels in the conversation history section.
Enhanced Customer Understanding
Get a consolidated perspective of customer conversations, regardless of their origin channel.
Better understand customer preferences, behaviors, and concerns to deliver highly personalized and targeted support.
Use the insights gained to build long-lasting customer loyalty through exceptional experiences.



Seamless Integrations
✓ Integrate Easily:
- Explore our marketplace for integrations with essential tools and platforms.
✓ CRM Integration :
- Seamlessly connect with your preferred CRM system for data flow and synchronization.
✓ Comprehensive Customer View :
- Ensure that customer data and interactions captured within our solution are seamlessly transferred to your CRM, enabling a centralized view.
Contact Information Management
Capture Vital Details
Easily gather customer contact information like mobile numbers and email IDs when they reach out on various channels.
Customized Contact Info
Tailor your contact info section with multiple fields to suit your specific requirements.
Centralized Repository
Maintain a centralized repository of customer contact details for convenient access and management.
Loved by our Customers

Todd Nilson
Clocktower Advisors- President

Inderjit Singh
COO

Keith
Tangram Consulting- Marketing & Social Media Manager

Sabyasachi Mitter
Fulcro World- MD

Ashish Mohan
Cog Digital- CEO

Maria Carvalho
Cuemath- Associate Manager Marketing

Jithin
Decathlon- Country Feedback Leader

Kye Hush
Tangram Consulting- Senior Consultant

Rohit Gahlaut
Max Healthcare- Assistant General Manager

Lilach Bullock
Lilach Bullock Ltd- Founder

GD Prasad
Dentsu Webchutney- Senior Account Director

Eric Bohren's
Freshworks - Sr Director, Global Technology Partners and Marketplace
Loved by our Customers

Konnect Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.

Todd Nilson
Clocktower Advisors- President

Dramatically maintain clicks-and-mortar solutions without functional solutions. Completely synergize resource taxing relationships via premier niche markets. Professionally cultivate.

Sabyasachi Mitter
Fulcro World- MD

Konnect Insights' main USP is that it has an amalgamation of multiple modules. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen Konnect Insights as our Social Listening Partner.

Jithin
Decathlon- Country Feedback Leader

Konnect Insights is primarily a professional social listening and monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well:Social CRM tool: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles.

Lilach Bullock
Lilach Bullock Ltd- Founder

After scouting for a number of options, our team finally zeroed in on Konnect Insights. The coverage of the tool is excellent and the monthly conversations that we used to track increased from 10k to 50k for our brand. As an agency this helped us a lot as we could report well to our client. The analytics and dashboards are very detailed and helps us manage everything in one tool.

Inderjit Singh
COO

Social Media Marketing is one of the most cost-effective online marketing strategies for some time now. However, when comes the time to scale social media campaigns for your clients, you need something extra. You simply can’t dominate social media without a great tool in your arsenal. We evaluated quite a few solutions before finalizing Konnect Insights. It’s one tool which helps in listening, analytics, publishing and response management hence it perfectly fits the bill for us.

Ashish Mohan
Cog Digital- CEO

Everything about Konnect Insights is classy and neat. I have used multiple SaaS products in analytics, marketing automation, CRMs, ticketing platforms. But when it come to UI / UX the best one is Konnect Insights. Love the rich dashboards, themes and even simple data entry forms. It gives you a very rich feel.

Kye Hush
Tangram Consulting- Senior Consultant

The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients.

GD Prasad
Dentsu Webchutney- Senior Account Director

Konnect Insights is proving to be essential to my job - right from getting exhaustive coverage for my clients to being able to manage their reputation by responding to customer queries. Most importantly I find it to be intuitive, so if there is anything that I haven't been shown I can generally figure it out for myself. It is the best software of its kind that I have ever used.

Keith
Tangram Consulting- Marketing & Social Media Manager

Konnect Insights has been a very helpful 360-degree tool for our marketing and customer support teams. It helped understand the current market sentiments towards our brand and to create effective strategies around it. The best feature of this tool would be their Reports Dashboard that has a vast variety of data charts that can be used to create reports and presentations whenever needed.

Maria Carvalho
Cuemath- Associate Manager Marketing

We have a seamless integration between Konnect Insights and Freshdesk. This gives us the ability to provide excellent coverage to our clients when it comes to social data. The queries coming on social media and web can be easily pushed into Freshdesk thus giving us a single view of the customer across the systemns

Eric Bohren's
Freshworks - Sr Director, Global Technology Partners and Marketplace
Community Engagement
Foster loyaltly and manage brand's health by engaging with your audience meaninfully
social listening
Track conversations, gain actionable insights and better engage with your customers
BI tools and dashboards
Enhance your brand's analytics for smarter decision-making and time savings on reporting.
