Category: Case Studies

Automobile Brand Excelling At Their CX

  They are the leading automobile industry not just selling cars but an idea. And has gone through many changes over the years, they are the Indian subsidiary of the Chinese auto giant. It was set up in the year 2017. They started their sales and manufacturing in 2019 and currently have a network of over […]

The Healthcare Institute Drives Customer Experiences Through Social Listening

  In India, the healthcare industry has grown to be one of the biggest in terms of both employment and revenue. Additionally, the COVID-19 pandemic highlighted the importance of this sector not just in India but also globally. Healthcare includes hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health insurance, and medical equipment. Despite […]

How A Telecom Entity Regulates The Industry With Social Listening

Telecom services are widely recognized as an important tool for a nation’s socio-economic development, and so telecom infrastructure is viewed as a crucial component in achieving socio-economic goals in India. As a result, initiatives to promote the spread of telecommunications services have been implemented. Digitization Digital technology is being integrated into all telecommunications companies’ products […]

The Health Insurance Company That Values Its Customer Service The Most

An Indian multinational corporation began operations in 2006 as India’s first independent health insurance company. The business offers health, personal accident, and international travel insurance services. It offers products to meet the needs of every customer, whether they are single people, families, or businesses, and it operates both directly and through a variety of channels […]

A Dairy Brand Optimizes Its Customer Experience Management

This is the leading dairy product FMCG brand, a wholly-owned subsidiary of the national dairy development board. The company has 21,000 employees working in 31 factories, and more than 1150 suppliers and the product is available to more than 8 million in pan India. They have created market leadership over the years in the branded […]